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Relations are not built overnight. We do our best to keep our customers happy to ensure long-lasting relationship. Over 25% of Oberthur Cash Protection employees work in various departments specially dedicated to Customer Care. We guarantee that we will be there for you all of the way, providing you with a friendly, efficient service 24 hours a day. Thanks to Oberthur Cash Protection’s 24/7 hotline service, our qualified representatives are ready to answer any questions you may have. Better yet – they are ready to answer any questions your customers may have, for you.
In order to help our customers to be more successful, Oberthur Cash Protection provides them with training, support materials and statistics as well as interactive tools allowing to produce independent analysis and statistics. When necessary, we analyse customers’ processes and suggest solutions to improve operations and ensure smooth running of their business. We highly value our customers' opinion and input. We regularly conduct interviews and review suggestions, complaints and statistics to align our developments with our customers' requests. Some of the services Oberthur Cash Protection’s customers benefit from: - 24/7 hotline
- Monthly performances measurement reports
- Customer online access (inventory management, statistics and other interactive tools)
- Product training by customer request
- Customised product installation
- Assistance and maintenance
- Optional services contracts
- Expert witness in case of investigation
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Support 
